Terms & Conditions

By accessing and using the DIRO platform, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services. DIRO is a service booking platform that connects users with various service providers such as salons, spas, gyms, photo studios, and more.

To use certain features on DIRO, you may need to create an account. You are responsible for: • Maintaining the confidentiality of your account information • All activities that occur on your account • Providing accurate and up-to-date information • Notifying us immediately of any unauthorized use of your account

DIRO provides a platform to make bookings from our partners. Booking terms: • Confirmed bookings are binding • Cancellation and rescheduling policies depend on each partner • DIRO is not responsible for the quality of services provided by partners • Displayed prices include taxes unless otherwise stated

DIRO accepts various payment methods: • QRIS • Bank Transfer • Virtual Account • E-Wallet (GoPay, OVO, DANA) • Credit/Debit Card All transactions are processed securely through trusted payment gateways. DIRO does not store your credit card information.

Cancellation and refund policy: • Cancellations can be made through the DIRO app or website • Refund policies depend on each partner's terms • Refund processing takes 3-14 business days • Administrative fees may apply for certain cancellations

DIRO is committed to protecting your privacy: • Your personal data is used in accordance with our Privacy Policy • We do not sell your data to third parties • Data is encrypted and stored securely • You can request deletion of your data at any time

All content on the DIRO platform, including but not limited to logos, designs, text, and images are owned by DIRO or our licensors. You are not permitted to use, copy, or distribute such content without written permission.

DIRO is not responsible for: • Direct or indirect losses arising from platform use • Quality of services provided by partners • Service interruptions due to factors beyond our control • Inaccurate information provided by partners

DIRO reserves the right to change these terms and conditions at any time. Changes will be notified through: • Email to registered address • In-app notification • Website announcement Use of services after changes is considered acceptance of the new terms.

For questions regarding these terms and conditions, please contact: Email: business@diro.app WhatsApp: +62 878-1957-1767 Address: Treasury Tower Floor 7 Unit F, SCBD, South Jakarta